Smarter cleaning operations, from the ground up.
WFM Concierge (also known as Uman) is a cloud-based Workforce Management platform purpose-built for concierge and janitorial operations in large organizations: school boards, healthcare networks, municipal facilities, and more.
It replaces spreadsheets, tribal knowledge, and guesswork with structured, data-driven planning and daily execution across dozens or hundreds of buildings.
Large cleaning workforces are hard to plan fairly and accurately. Organizations need to know how many FTEs each building requires, whether routes are balanced, and whether standards are applied consistently.
Without the right system, some sites are over-staffed, others under-staffed, and resource decisions are hard to defend. WFM Concierge solves this systematically.
WFM Concierge - Because clean buildings do not manage themselves.
The platform calculates staffing needs (ETC/FTE) for each establishment using recognized ISSA cleaning time standards. Every task, from hallway mopping to restroom sanitation, is assigned a measured time value. Indirect time such as travel, setup, and waste disposal is automatically included.
The result is a defensible, standards-based staffing model your organization can trust.
Model buildings the way they actually operate. Start quickly with templates for classrooms, restrooms, gymnasiums, and common areas, then customize each space by area, fixture count, and usage frequency.
WFM Concierge automatically generates routes for each cleaner and balances workload across a 5-day work week. Corrective tasks are built directly into daily routes so no area is forgotten and no team member is overloaded.
Supervisors can perform cleanliness inspections directly on mobile or tablet, attaching photos and notes in real time. Audit history is stored centrally to reveal trends and recurring issues early.
Generate customizable reports for workforce utilization, task completion, audit scores, and workload distribution. Export to Excel, PDF, or Power BI for board meetings, budget justifications, and operational reviews.
The knowledge hub centralizes procedures, standards, product specifications, and historical records in one searchable location. Institutional knowledge stays in the organization, even when experienced staff move on.
| Audience | Value |
|---|---|
| Facility Directors | Defensible staffing models based on ISSA standards |
| Operations Managers | Balanced routes and real-time workload visibility |
| Supervisors | Mobile-ready audits with photo documentation |
| HR and Finance | Accurate FTE budgeting with exportable reporting |
| Cleaning Staff | Clear, printed daily route sheets |